AUTO INSURANCE: MANAGING CLAIM COMMUNICATION PROBLEMS
Involved in an auto accident?
Here are some things you can do to make your claim go more smoothly:
• Request the claim number, email address, and direct-dial phone numbers for the adjuster and her supervisor when the adjuster first contacts you. You’ll eventually need them!
• Never accept payment for any auto-repairs without the adjuster and your body shop agreeing to a price
• If you can’t reach the adjuster or you are unhappy with her for any reason, call her supervisor
• If you flat out don’t think the adjuster is doing a good job, call the supervisor or even the claims manager and request that they reassigned your file to another adjuster. You don’t have to accept poor performance!
• If you have an agent, don’t hesitate to ask for help with any kind of problem that you’re having, especially if you feel the settlement officer is too low. A good agent has the skills to negotiate, on your behalf, to improve an unfair settlement offer.
For more great tips visit us at www.tedmusinsurance.com or call us at (800) 903 5752.
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